FAQ

Frequently Asked Questions

What is the delivery time of my order?

When you place an order with MAISON KALYX, the delivery time may be slightly different from what you are used to. Because our products are shipped directly from our suppliers, we can significantly reduce storage and transportation costs. This allows us to offer our products at very competitive prices.

The average delivery time is 5 to 9 business days (Monday to Friday, excluding public holidays).

What should I do if I haven’t received my order yet?

Due to the high demand for our products, your order may arrive a bit later than expected. We appreciate your understanding. If this period has passed and you still haven’t received your package, please send an email to info@maisonkalyx.com. We will investigate the status of your shipment for you.

I want to exchange/return my order, how do I do this?

To return a product, simply contact our customer service at info@maisonkalyx.com. In your message, please include your name, order number (e.g. #0000) from your confirmation email, and the reason for your return. We will then provide you with the return address and confirm your return request. After that, you can send the product back to us using a courier of your choice.

What are the return costs?

Unfortunately, return shipping costs are at your own expense. The costs will depend on the courier you choose. Please check the website of your preferred courier for pricing information.

What are the conditions for returning my product(s)?

You have a return period of 14 days. This period starts on the day you receive your item.

You can only return a product if:

  • The 14-day return period has not expired;

  • The product is in its original packaging with all labels attached;

  • The product has not been used.

Which payment methods can I use?

We accept payments via iDeal, Bancontact, Credit Card, and Klarna. If you are unsure whether your payment method is accepted, simply follow the steps on the payment page to view all available options.

All transactions are processed through secure and reliable payment systems and are 100% safe.

What if I did not receive a confirmation email for my order?

That should not happen. Please send an email with your full name and email address to info@maisonkalyx.com, and we will assist you as quickly as possible.

Can I cancel my order?

If you wish to cancel your order for any reason, please send an email as soon as possible to info@maisonkalyx.com. Include your name, order number (e.g. #0000) from your confirmation email, and preferably the reason for your cancellation.